Refund Policy

 

We have a 30-day return policy, which means you have 30 days after your purchase date to request your return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at info@outboxd.com.au. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: If the item is not faulty, the customer will have to bare the shipping cost.

Original shipping costs are also not refundable. 

You can always contact us for any return question at info@outboxd.com.au.

Damages and issues 
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo proof of the damaged or faulty product is also required. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 

We have a 30-day exchange policy, which means you have 30 days after your purchase date to request an exchange. 

The fastest way to ensure you get what you want is to get in contact with us first. Once accepted, return the item you have and you will receive a store credit the same value as the original item to make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.